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How can we help you?



I haven't recieved my certificate but I did attend the course?

You will be told at the start of the course that you will have to sign the register at the end of the course in order to prove that you were present. The local administrator (on site) will be monitoring the signing of the register, make sure you dont leave without doing so.

If you attended the course and left without registering please email us.

eWisdom is not letting me book certain courses?

Please refer to "role intended" on the course detail page just after you have clicked on a course, if your profession does not match up to the options available then you will not be able toattend this course.

What if my course gets cancelled or postponed?

A full refund will be made to you if the course has been cancelled. If a course has been postponed you will be given a chance to cancel your place on the course with a full refund, or attend the same course on a different date.

I cant attend my course, how do I claim for a refund?

Please refer to the terms and conditions regarding refund entitlement. Please note that, depending on how long you have until the start of the course, an admin fee or a non-payable refund will be incurred.

Please also be aware that we may need you to complete and return some forms to process a refund in cases where the card you used to pay for the course has since expired.

How do I get my certificate?

Your attendance at an eWisdom course will be confirmed by the local administrator online. You will receive an auto-email confirming this action has been completed and will then be invited to 'collect your certificate'. Please log in to your ewisdom account and click on to the 'CPD & certificates' tab at the top of the page. The course you attended will be listed - to pick up your certificate, please click onto the 'Provide feedback to access certificate' tab and complete the online course evaluation form. Once you have submitted this evaluation, you will be able to access your certificate by clicking the 'certificate' tab.

N.B. The feedback and certificates will not be released for courses taking place across multiple dates until the final date of the course has taken place.

I need help navigating the site?

The e-wisdom User Guide is available as a PDF file to view and download. Please follow this link:https://www.ewisdom-london.nhs.uk/docs/eWisdomUserGuide.pdf or scroll down to the bottom right corner and follow the 'User Guide link’.

I'm experiencing a problem booking a course online.

Please send your enquiry to ewisdom.lase@hee.nhs.uk (with, if possible, a print screen of the page you are stuck on.)

"eWisdom is unable to process your order"

Sometimes a payment may fail due to a technical error caused by clicking "back" and "forward" during the payment process. If you are unable to process a payment, first try to book on by using a different internet browser. If you are still unsuccessful, wait at least one hour and then attempt to book again.

Please send your enquiry to ewisdom.lase@hee.nhs.uk if you are still having issues.


Which courses have I booked onto?

You can check all of your bookings by logging into your eWisdom account. Click 'order history' at the top of the page in the left hand corner.

I need more information about a course on eWisdom.

Please contact the relevant postgraduate centre directly for more details:

  • Barts 020 7882 8156 a.cuffe@qmul.ac.uk
  • Croydon 020 8401 3897 nalinben.patel@croydonhealth.nhs.uk
  • Eastman020 7905 1261 alison.gibson@ucl.ac.uk or 0203 456 1270 luisa.tebaldi@nhs.net
  • King's 020 7848 5392 nana.owusu@nhs.net
  • Kingston 020 8934 3189 susan.haynes@kingstonhospital.nhs.uk
  • LonDEC 020 7848 4573 melanie.puttock@kcl.ac.uk
  • Northwick Park 020 8869 5151 simon.best@nhs.net
  • St George's 020 8725 1633 ivy.hagen@stgeorges.nhs.uk
  • Brighton 01444 441 881 Ext:8821 carol.langley@bsuh.nhs.uk
  • Canterbury 01227 886 396 alison.buchan@nhs.net
  • Chichester 01243 788122 Ext:2799 Malika.Frayard-Smith@wsht.nhs.uk
  • Eastbourne 01323 414967 a.geoghegan@nhs.net
  • Guildford 01483 571 122 yolande.nicholson@nhs.net
  • Hayward's Heath 01444 441 881 Ext: 8821 carol.langley@bsuh.nhs.uk
  • Redhill 01737 768511 Ext: 6623 Claire.Parsonage@sash.nhs.uk
  • Tunbridge Wells 01892 635 667 Nicola.Mattherws2@nhs.net


eWisdom Web Support Team
ewisdom.lase@hee.nhs.uk
020 7127 6269 (Monday to Friday 09:00 - 17:00)

 
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